Q: How long have you been in business?
Q: What is the size of your company?
Q: How do you charge for your services?
Either by percentage or claim by claim basis.
Q: What services are included with this fee?
All costs related to billing, statements, claims submission, reports. Some services are optional, license fees if applicable, to access the billing system are again dependant on a number of factors.
Q: Is your company HIPAA compliant?
Q: Who would a patient call with billing questions?
Q: When are claims submitted for payment?
We enter and submit within 48 to 72 hours of receiving the claims.
Q: Is my data protected from deletion?
Data cannot be deleted once entered and submitted. Full audit trail kept.
Q: When I call will I speak with a real person?
Always – between the hours of 09:00 am to 06:00 pm EST
Q: All billing
agencies promise reimbursement increases, why are you better?
Increasing reimbursement is dependent on your current collection rate. If your
time in AR ratio is high we can significantly increase it very quickly, but there are many variables. The billing function itself involves more than just processing claims.
We look at billing from the time the patient makes the appointment to the time the check is in the bank. Follow-up,
feedback and working with the doctors makes a big difference and that is what we do better.
Q: Are there any
initial delays in billing claims, if we start with your company?
No. If we have some advance notice we can have the electronic billing
(Medicare – Commercial) setup prior to start. We like to allow two weeks, as this process is out of our control. In the interim we bill on paper immediately.
Q: How can I be sure all claims are being handled properly?
1) The money will be in your bank account.
2) We offer live access to your database via a secure internet connection, you can see the progress of the work as if it were done in your own practice. In addition we provide you with monthly status reports.
Q: Will I have to give over total control of billing and capital?
Typically doctors are concerned about where the checks go. With us, all payments go to the doctor’s office, checks are deposited by the doctor and the EOBs are sent to us for processing and posting.
Q: Do you submit electronic claims to all insurance companies?
Yes to any company accepting electronic submission.
Q: How do we get our claims data to your company for processing?
We use Priority Mail or Scanning.
Q: Are you set-up to send patient statements?
Yes. Patient statements are submitted on a monthly basis.
Q: Do you do follow up with insurance claims?
Yes. Follow-up is what billing is about.
Q: Does your software allow us to print out reports detailing patients' accounts?
Yes. In addition our software provides other
Q: Do you manage authorization/ referral tracking?
Yes. We have a referral Management module.
Q: Will I have a representative come to my office
to train me on your software?
Q: How do I get started with your company?
Call or email us to setup a meeting.