Q: For how long have you been in business?
Q: How many employees do you employ?
Q: How do you charge for your services?
A percentage of money collected that we billed. This fee is practice dependant, based on insurance mix, patient demographics, type of procedures performed etc.
Q: What services are included with this fee?
All costs related to billing, statements, claims submission, reports. Some services are optional, license fees if applicable, to access the billing system are again dependant on a number of factors.
Q: Is your company HIPPA compliant?
Q: Who does a patient call with billing questions?
Q: When are claims submitted for payment?
We enter and submit within 24 hours of receiving the claims.
Q: Is my data protected from deletion?
Data cannot be deleted once entered and submitted. Full audit trail kept.
Q: When I call will I speak with a real person?
Always – we do not have voice mail during the day (08:00 am to 06:00 pm east)
Q: All billing
agencies promise reimbursement increases, why are you better?
Increasing reimbursement is, of course, dependent on your current collection rate. If your
time in AR ratio is high we can significantly increase it very quickly, but there are many variables. The billing function itself involves more than just processing claims.
We look at billing from the time the patient makes the appointment to the time the check is in the bank. Follow-up,
feedback and working with the doctors makes a big difference and that is what we do better.
Q: Are there any
initial delays in billing claims, if we start with your company?
No. If we have some advance notice we can have the electronic billing
(Medicare – Commercial) setup prior to start. We like to allow two weeks, as this process is out of our control. In the interim we bill on paper immediately.
Q: How can I be sure all claims are being handled properly?
1) The money will be in your back account.
2) We offer live access to your database via a secure internet connection, you can see the progress of the work as if it were done in your own practice. In addition we provide you with monthly status reports.
Q: Will I have to give over total control of billing and capital?
Typically doctors are concerned about where the checks go. With us, all payments go to the doctor’s office, checks are deposited by the doctor and the EOBs are sent to us for processing and posting.
Q: Do you submit electronic claims to all insurance companies?
Yes! Any company that accepts them, if they provide direct access we go direct, if not we use a clearinghouse.
Q: How do we get our claims data to your company for processing?
We use Priority Mail or Scanning. Pickup services is optional but that is dependent of other factors.
Q: Are you set-up to send patients' statements?
Yes. Patients’ statements are submitted on a monthly base.
Q: Do you do follow up with insurance claims?
Yes. Follow-up is what billing is about.
Q: Does your software allow us to print out reports detailing patients' accounts?
Yes. Also, our software provides a variety of other
reports.
Q: Do you manage authorization/ referral tracking?
Yes. We have a referral Management module.
Q: Will I have a representative come to my office
to train me on your software?
Q: How do I get started with your company?
Generally we meet with the Practice owner. After a decision is made,
fill out our Practice Startup questionnaire, Practice, Provider and locations Profile sheets, and contract. Electronic claims application forms! Start sending claims. Typically when a decision is made the doctor does not want to wait around, so we could have you up and running within a few days, again this situation is dependant on many factors, but we will work to make it happen.
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